Terms of service

 

(1) General

(1) These terms and conditions apply to all contracts, deliveries and other services of LIM Cosmetics GmbH, Bandgasse 34/29b, 1070 Vienna (hereinafter: "Seller"), concerning the online shop shop.lessismore.at and all sub-domains belonging to the domain. Deviating regulations of the customers do not apply unless the Vendor has confirmed this in writing. Individual agreements between the Vendor and the customers always take precedence.

(2) The business relations between the Seller and the Customers shall be governed by Austrian law. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence. The application of UN sales law is excluded.

(3) The contractual language is German.

(4) The place of jurisdiction shall be Vienna if the customer is a merchant or a legal entity under public law or a special fund under public law. The same shall apply if a customer does not have a general place of jurisdiction in Austria or if the customer's place of residence or habitual abode are unknown at the time the action is brought.

(5) We deliver to the following countries: EU, Switzerland, selectively to other countries

(2) Contract contents and conclusion of contract

(1) The seller offers new goods for sale to customers in the online shop shop.lessismore.at, especially cosmetic products, perfume goods, accessories for beauty and health care and spa supplies made from biological and organic resources.

(2) The presentation of the products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. By clicking the "Buy" button, you place a binding order for the goods contained in the shopping basket. The confirmation of receipt of your order together with the acceptance of the order takes place immediately after sending by automated e-mail. With this e-mail confirmation, the purchase contract is concluded.

(3) The text of the contract is stored. The Buyer can access the contract text under My User Account.

(3) Prices, shipping costs, VAT and payment

(1) For orders placed via the online shop, the prices stated there shall apply. All prices include the statutory value added tax

(2) The prices do not include shipping and packaging costs, which will be notified to the customer before the order is placed.

The amount of the shipping costs depends on the order total as well as the desired destination: see shop.lessismore.at/policies/shipping-policy

(3) Delivery to the customer by the seller shall be made at the customer's request against the following payment methods: credit card (VISA or Mastercard), instant bank transfer, Paypal and payment by invoice.

(3.1) Payment by invoice

In cooperation with Klarna we offer you the purchase on account as a payment option. Please note that Klarna invoice are only available for consumers and that the payment must be made to Klarna in each case.

(3.2) Klarna invoice purchase

When buying on account with Klarna, you always get the goods first and you always have a payment period of 14 days. The full terms and conditions for purchase on account for deliveries to Germany can be found here and the full terms and conditions for purchase on account for deliveries to Austria can be found here.

(3.3) Privacy notice for Klarna purchase on account

Klarna checks and evaluates your data information and exchanges data with other companies and credit agencies where there is a legitimate interest and reason to do so. Your personal data will be treated in accordance with the applicable data protection regulations and as specified in Klarna's Data Protection Regulations for Germany and for Austria.

(4) If a customer defaults on its payment obligations, the seller may claim damages in accordance with the statutory provisions and / or withdraw from the contract.

(5) The Seller shall always issue an invoice to the Customer, which shall be handed over to the Customer upon delivery of the goods or otherwise received in text form.

(4) Delivery and transfer of risk

(1) Unless otherwise agreed in the contract, the ordered goods will be delivered to the address specified by the customer. Delivery shall be made from the Seller's warehouse.

(2) The availability of the individual goods is indicated in the item descriptions. Goods in stock will be dispatched by the Seller within 1-3 working days after payment has been instructed, unless expressly agreed otherwise. If, in the case of a sale via the online shop, the goods are marked as not being in stock, the Seller shall endeavour to deliver as quickly as possible.

(3) The Seller reserves the right to make a partial delivery if this appears advantageous for a speedy processing and the partial delivery is not exceptionally unreasonable for the customer. Additional costs arising from partial deliveries will not be charged to the customer.

(4) The Seller reserves the right to release itself from the obligation to fulfil the contract if the goods are to be delivered by a supplier on the day of delivery and the delivery fails to take place in whole or in part. This reservation of self-delivery shall only apply if the seller is not responsible for the failure to deliver. The seller shall not be responsible for the non-delivery if a so-called congruent hedging transaction was concluded with the supplier in good time to fulfil the contractual obligations. If the goods are not delivered, the seller shall inform the customer immediately of this circumstance and refund any purchase price already paid as well as shipping costs.

The risk of accidental loss and accidental deterioration of the goods shall pass to the customer upon handover. If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods as well as the risk of delay shall pass to the customer upon delivery of the goods to the forwarding agent, the carrier or any other person designated to carry out the shipment.

The risk of accidental loss and accidental deterioration of the goods as well as the risk of delay shall pass to the customer upon delivery of the goods to the forwarding agent, the carrier or any other person designated to carry out the shipment.

(5) Liability for material defects and defects of title

(1) Insofar as defects exist, the customer shall be entitled to the statutory warranty rights in accordance with the following provisions.

(2) Damage caused by improper actions of the customer during installation, connection, operation or storage of the goods shall not constitute grounds for a warranty claim against the seller.

Instructions for proper handling can be taken by the customer from the manufacturer's descriptions.

(3) Defects must be notified by the customer to the seller within a warranty period of two years for new goods or one year for used goods.

The above limitations of liability shall not apply if the Seller has fraudulently concealed a defect or has given a guarantee for the quality of the goods. The above limitations of liability shall also not apply to claims for damages by the customer which are directed towards compensation for bodily injury or damage to health due to a defect for which the seller is responsible or which are based on intentional or grossly negligent fault on the part of the seller or its vicarious agents.

The aforementioned reductions do not apply to defects in a building or in an item that has been used for a building in accordance with its customary manner of use and has caused its defectiveness. The aforementioned reductions shall also not apply insofar as the Seller has fraudulently concealed a defect or has assumed a guarantee for the quality of the goods, and not to claims for damages by the Customer which are directed towards compensation for bodily injury or damage to health due to a defect for which the Seller is responsible or which are based on intentional or grossly negligent fault on the part of the Seller or his vicarious agents.

(4) If defects exist and were asserted in due time, the Seller shall be entitled to subsequent performance. If the subsequent performance fails, the customer is entitled to reduce the purchase price or to withdraw from the contract. In all other respects, the statutory provisions shall apply.

(6) Complaints Procedure

(1) For any complaints, please contact us at our customer service mail address hello@lessismore.at

(2) The European Commission provides a platform for online dispute resolution (OS). Link to the OS homepage

(2) Cancellation policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

Your right to withdraw from the contract without giving any reason is limited to the period of fourteen days.

To exercise your right of withdrawal, you must inform us (LIM Cosmetics GmbH, Bandgasse 34/29b, 1070 Vienna, Austria, telephone: +43 1 90 74 505, e-mail: hello@lessismore.at) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period

(3) Consequences of withdrawal

If you withdraw from this contract, we must repay you all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

You only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.

(4) Returns:
If you return the goods to us (please only do so by arrangement because of the cost transfer), please send them to the following address:

LIM Cosmetics GmbH
Bandgasse 34/29b
A-1070 Vienna

(4) Sample cancellation form

(If you wish to cancel the contract, please complete and return this form.)/p>

To:

LIM Cosmetics GmbH
Bandgasse 34/29b
A-1070 Vienna

E-mail: hello@lessismore.at

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/Received on (*)
Name of consumer(s)
Signature of consumer(s) (only if notice is given on paper)
Date

(*) Delete as applicable.